Shipping & Delivery
In-stock orders are dispatched within 1–3 business days of payment (Monday to Friday, excluding Queensland public holidays). Items marked "Pre-order" on the product page are dispatched within the lead time shown on that page before you buy. If your order includes a pre-order item, we'll send the whole order together when the pre-order item is ready, unless you ask us to split it. You'll get a tracking link by email as soon as your order ships.
Processing and dispatch
In-stock orders are dispatched within 1–3 business days of payment (Monday to Friday, excluding Queensland public holidays). Items marked "Pre-order" on the product page are dispatched within the lead time shown on that page before you buy. If your order includes a pre-order item, we'll send the whole order together when the pre-order item is ready, unless you ask us to split it. You'll get a tracking link by email as soon as your order ships.
Australia
Free express shipping on all Australian orders for Black Friday. Express delivery usually takes 1–4 business days after dispatch; regional and remote areas can take longer.
International
We ship to many countries. International shipping costs and available options are calculated at checkout, based on your address. Delivery times vary by destination. Import duties, taxes and customs fees charged by your country are not included in our prices and are payable by you on delivery. Customs delays are outside our control.
Address details
Please check your delivery address at checkout. If you spot a mistake, email hello@hiatuscollection.com.au straight away and we'll update it if your order hasn't shipped. If a parcel comes back to us because the address was wrong or it wasn't collected, we'll contact you to arrange re-delivery. Re-delivery postage is payable by you.
Delayed, lost or damaged parcels
If your tracking hasn't updated for 5 business days, or your order arrives damaged, email hello@hiatuscollection.com.au with your order number (and photos of any damage). We'll investigate with the carrier and arrange a replacement or refund where the parcel is lost or damaged in transit. This doesn't limit your rights under the Australian Consumer Law.
Free Ring Sizer
The Free Ring Sizer is sent by standard post and follows the same dispatch time as other orders.
Questions? Email hello@hiatuscollection.com.au.